Publicado en 3C Tecnología. Edición Especial/Special Issue – Noviembre/November 2020
This research tries to establish the degree of influence exerted by the design and use of a Balanced Scorecard (BSC), as a support to the Standard CMMI Appraisal Method for Process Improvement SCAMPI of the CMMI-DEV constellation, in recognition of the level of maturity of the software process, due to the efficiency and effectiveness provided by its application in practical life. In addition, it uses the Systemic Approach to conceive the problem comprehensively, under a holistic perspective, covering the relationships of each element within the system and its relationships with external agents; the applied methodology consists in the collection, tabulation, and analysis of the antecedents that have been obtained for its direct validation during development, that is, the management of cause-effect variables, where the independent or experimental variable is of interest to the researcher because the variable that is hypothesized (X), is one of the causes that produce the supposed effect. As a result of the effectiveness of the SCAMPI evaluation process, going from 72.7% to 92.7%; This is equivalent to a 26.4% improvement in performance, increasing from 10.9 correct evaluations to 13.9 for conducting such evaluations.
Balanced scorecard, Support, Constellation, SCAMPI, Maturity of the software.