Publicado en 3C Tecnología. Edición Especial/Special Issue – Abril/April 2020
Autores
Resumen
eGovernance is a vital component of any nations’ modern governmental structure and suitable for mass-scale adaptation. Pakistan has also established an eGovernance council for mitigation of the problems of the common man. One big step in this direction is the establishment of Pakistan Citizens’ Portal (PCP) that facilitates eGovernance. Through the PCP app, citizens can directly lodge complaints and report their issues for immediate resolution.This study looks at the important aspect of mobile usability through field tests to determine the viability of the PCP app in Pakistan. This study is vital towards determining the main factors for large scale adaptation of the PCP app and underlines the weaknesses of the present system.
Hence, the PCP app was evaluated in terms of efficiency and effectiveness according to ISO 92421-11. And the user satisfaction was measured through system usability satisfaction (SUS) on five-point Likert scale. The evaluation method included more than a dozen citizens of Sindh and findings showed that overall application enriched the user experience. However, the few areas of PCP were identified as needing improvements. The main areas that the PCP application needs to improve are the areas of registration and ‘findability’ which would further improve user satisfaction and experience.
Artículo
Palabras clave
EGovernance, Usability evaluation, Commoner satisfaction, Pakistan Citizen Portal, ISO designed usability standards.Articulos relacionados
- Effect of COVID-19 epidemic on research activity of researcher in Pakistan Engineering University and its solution via technology
- Advances in agumented reality (AR) for medical simulation and training
- Extended Kalman filter for estimation of contact forces at wheel-rail interface
- Comparative analysis of supervised machine learning algorithms for heart disease detection
- Adhesion level identification in wheel-rail contact using deep neural networks
- An innovative jig to test mechanical bearings exposed to high voltage electrical current discharges
- Automatic pizza cutting machine
- Aggregated model for tumor identification and 3D reconstruction of lung using CT-Scan
- Validating the optimum tilt angle for PV modules in the highveld of South Africa for the summer season
- Cost-effective and innovative test jig for fishing-bait release mechanisms attached to drones